Terms & Conditions
Tuition
Tuition is ONLY available to persons who meet the following criteria: -
· You (the pupil) are required to be in possession of a valid UK Provisional Driving Licence and must be legally entitled to drive in the UK.
· You must be aged ‘17 or over’, unless you are in possession of a higher rates of disability living allowance (mobility component), then you are required to be aged ‘16 or over’.
All matters relating to lesson times, duration and collection/drop off – Is to be agreed upon between you (the pupil) and your instructor.
Please notify your instructor prior to lessons of any health matters/disabilities/medications that may impair your judgement, ability or coordination.
Cancellation of Lessons
Should you wish to cancel a lesson, you are required to provide a minimum of 48hrs prior notice. Verbal telephone contact should be made with your instructor or at least mobile text message providing the cancellation request.
If you (the pupil) do not provide 48hrs prior notice, you will be charged for the lesson(s) concerned.
Your Driving Test
In the event that you have booked your Driving Test, the DVSA require 3 clear working days to cancel/reschedule your test (see DVSA website for cancellation terms & conditions etc.). You may be subject to the loss of your test fee in the event you do not provide this 3 day notice.
If your instructor believes that you are not at a test standard level prior to your examination, he/she may advise you to reschedule your test. This may be in the interest of road safety (you and other road users). This may also protect you from the added expense of having to rebook a new test after a possible failure.
We at Marlows Driving School require that all our pupils are safe, independent and responsible drivers prior to examination.
Payments and Lesson Bookings
All payment methods are to be agreed upon between you (the pupil) and your instructor.
Generally payments are made prior to the commencement of any lesson(s). This is either a cash payment or BACS transfer.
If you have purchased a new block booking and wish to cancel this block, you may be eligible for a refund, provided no hours of instruction have been provided/undertaken (refunded by your instructor). Once tuition has commenced, you may not be subject to a refund for the remaining hours. These remaining hours of tuition are to be used with Marlow’s driving school.
All purchased lessons and block bookings must be used within 6 months from the date of purchase.
We operate a 15 minute grace period on lessons, if pupils fail to attend their lesson within 15 minutes of the agreed start time the lesson will be forfeited and in line with the 48 hour cancellation policy will be charged in full.
Transferability of Lessons
You (the pupil) are not permitted sell or transfer lessons which have been purchased in your name to any other person.
Insurance
Your Instructor will carry the appropriate valid motor insurance certificate within the tuition vehicle. This will cover you as a pupil provided you are under constant supervision with a qualified ADI.
Personal Data
Any personal data you provide will be held securely and in accordance with the Data Protection Act 2018 (GDPR) for the duration of your tuition. Marlows driving school will only use your personal data for the purpose(s) for which you have provided it. This information will not be shared with any Marketing Third Parties. If required to do so by a government body (Police Authorities etc.), your information may be shared for the criminal prevention and apprehension of offenders.